NTA Releases 2009 Annual Report to Congress

Today National Taxpayer Advocate (NTA) Nina E. Olson released her annual report, which calls attention to the need for the IRS to improve taxpayer service, collection practices and tax preparer regulation. The report identifies the IRS’s declining ability to provide taxpayer assistance by telephone as the most serious problem facing taxpayers, citing increased call volume and inadequate IRS staffing as key factors that make it difficult for taxpayers to comply with tax laws. View the news release.


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